1. The agreement
These terms are a contract between you — the individual or company that creates a workspace — and Cadence Labs Ltd, registered in England and Wales, company number 14827301, at 2 Ravenscroft Yard, Shoreditch, London EC2A 3QP.
By creating a workspace or using the service you accept these terms. If you are accepting on behalf of a company, you confirm you have the authority to do so. Enterprise customers may sign a separate agreement, which takes precedence over anything here that conflicts with it.
2. Your account
- You must be at least 16 and able to enter a binding contract
- You are responsible for what happens under your account, including everything your team members do
- Keep credentials and API keys secret; tell us promptly at security@cadence.dev if you think they have been exposed
- One human per login. Shared logins break our audit log, and we may suspend accounts that use them
3. Acceptable use
You may not use Cadence to:
- Break the law, or infringe anyone's rights, including privacy and data protection rights
- Send us special category data — health, biometric, precise location, or data about children — unless we have agreed to it in writing first
- Attempt to identify individuals from data you do not have a lawful basis to process
- Probe, scan or load-test the service without written permission, or work around rate limits and quotas
- Resell the service, or use it to build a directly competing product
- Upload malware, or use the service to distribute it
We may suspend a workspace immediately where continued use would break the law, endanger the service, or harm other customers. Where we can, we will warn you first and give you a chance to fix it.
4. Your data
You own everything you send us. You grant us the licence needed to host, process and display it back to you, and nothing beyond that.
We do not use your event data to train shared models, we do not sell it, and we do not share it with anyone other than the sub-processors listed on our security page.
You can export everything at any time, on any plan including Free, as raw Parquet plus metric definitions as JSON. We do not gate exports behind a support ticket or a notice period.
You are responsible for having a lawful basis to send us the data you send us, for the privacy notices your own users see, and for honouring their rights. Our data processing agreement sets out how we help you do that.
5. Fees and billing
- Plans are billed monthly or annually in advance. The Free plan is free and stays free
- Usage above your plan's event allowance is billed in arrears at the published overage rate. We never drop events to enforce a limit
- Upgrades are prorated to the day; downgrades take effect at the end of the current period
- Fees exclude VAT and other taxes, which are added where applicable
- Invoices are due on receipt; annual invoices over $5,000 may be paid NET 30
- If payment fails we will retry and email you for 14 days before restricting the workspace, and we will not delete data for non-payment
We may change prices with 60 days' notice. Existing annual terms are honoured to the end of the term at the price you agreed.
6. Availability and support
We target 99.9% monthly uptime on paid plans and 99.99% on Enterprise, measured as described on our status page. Enterprise agreements include service credits for missed targets.
Planned maintenance is announced at least 72 hours ahead and scheduled outside 07:00–19:00 in your workspace's region. The Free plan is provided as-is, without an availability commitment.
7. Intellectual property
We own the service, the software behind it, and the Cadence name and marks. You own your data and your configuration. Neither of us gets rights in the other's property beyond what these terms grant.
If you send us feedback or a feature request, we may act on it without owing you anything — but we will never claim ownership of anything you build with the product.
8. Term and termination
The agreement runs while you have a workspace. You may cancel at any time from billing settings; cancellation takes effect at the end of the paid period, and we do not refund partial periods except where required by law.
We may terminate for material breach that is not fixed within 30 days of written notice, or immediately for the reasons in section 3.
On termination the workspace goes read-only for 30 days so you can export. After that it is deleted from primary storage and purged from backups within a further 35 days.
9. Warranties
We warrant that we will provide the service with reasonable skill and care, and that we will not materially reduce its functionality during a paid term.
Beyond that, and to the extent the law allows, the service is provided without warranties of any kind. We do not warrant that it will be uninterrupted, error-free, or that the analysis it produces will be correct for every purpose you put it to.
10. Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings, and each party's total liability in any twelve-month period is capped at the fees paid or payable in that period.
11. Governing law and disputes
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you keep the protections of the mandatory law of the country where you live.
Before starting proceedings, both parties agree to try to resolve the dispute by talking to each other for 30 days. Most things are a misunderstanding about invoices, and most of those are fixed in an afternoon.
12. Changes
We may update these terms. Material changes are announced in the product and by email at least 30 days before they take effect. If you don't accept them, you may terminate before they apply and we will refund the unused part of any prepaid term.